Telecom: Cloud-Based Business Phone System

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What Is Cloud VoIP for Telecom?

Businesses using traditional telecommunications depend upon dedicated physical lines, including copper wires and fiber optic cables. Being restricted to landlines does not provide the mobility required by many businesses to keep in touch with traveling managers, sales personnel, company executives, and remote workers. Reaching remote geographical areas is often limited by access to physical lines. Landline systems have limited integration with advanced features common to modern telecom systems. The ability to scale telecommunications as your business grows is another limitation for traditional communication products. Does your business experience these telecommunications service issues?

 

Who Uses Cloud VoIP

Technology advances allow VoIP software to reside on the cloud instead of your company’s hardware assets. Businesses require less internal telecom equipment on site, gaining greater reach and features. VoIP supports large enterprises and small companies seamlessly. VoIP solutions enable businesses, governments, and individuals to communicate, collaborate, and access information when needed and from wherever they are. VoIP offers unified communication between your company’s devices–desktop, phone, or tablet, from anywhere, anytime. Communicate faster, with improved voice quality, and more efficiently. Below is a comparison chart of traditional telecom vs. modern VoIP solutions.

 

What Is Unified Communications?

Unified Communications (UC) is the integration of business communication and collaboration tools under a single platform. These tools include a virtual phone system, messaging, video transmission, audio conferencing, team chat, team presence, file sharing, and software integrations.

 

With UC, employees now use more connected and cohesive technologies to communicate internally and externally. This advanced telecom technology reduces costs, improves productivity, supports remote employees, and improves customer experience. UC takes VoIP to a new level of feature-rich telecom services required for today’s businesses.

 

UC Integration and Rich Features

An integrated and fully unified communications system may be the solution for your business needs. Instead of relying on antiquated landline that offers limited mobility and reach, expensive expansion, and few features, consider a modern VoIP solution. VoIP offers voice, text, data access, conferencing, video calls, instant messaging, file sharing, voicemail, extensions, call routing, collaboration tools, desktop calling, team messaging, integration with software applications, and much more – all delivered through VoIP, and integrated into a single platform that enables your team with the tools they need to communicate, collaborate, and access data. Make and receive calls from anywhere with an Internet connection—wired or wireless. Scale up or down easily to accommodate the changing needs of your business. Utilize local area networks (LAN), wide area networks (WAN), and other data networking systems.

Mobile App

Desktop Telecom Integration

 

  • Place, park, and transfer calls with just a click or two
  • Call Flip feature moves active desk phone calls to the
    caller’s mobile devices
  • On-screen indicator lets you know if your contacts
    phone is busy, before you call
  • 90-day call history
Mobile Icon

Mobile Telecom Integration

 

  • All the most important features of your desk phone,
    right on your mobile device
  • Call Flip sends calls directly to your desk phone –
    without disconnecting your call
  • Rings your desk and mobile phone simultaneously –
    no more missed calls
  • Includes voicemail transcription, as well as, on-screen
    voicemail management

Video Conferencing & Screen Sharing

 

  • HD video conferencing eliminates unnecessary travel and empowers teams with remote members to be more productive
  • Screen sharing. The computer desktop can be shared with team members in real-time, improving collaboration and speed of decision making
Sharing Icon

File Sharing & Security

 

  • Get the most current version of files from any device
  • Secure and easy file sharing
  • Integration with Windows file server, Exchange Email, Active Directory, Outlook, Office, and Office 365

Full control over files, users, devices, and sharing activities

Telecom Comparison Chart - Traditional Telecommunications vs. VoIP

 
Aspect Traditional Telecom VoIP
Infrastructure Dedicated physical lines (copper, fiber, satellite) Utilizes Internet/data networks
Signal Transmission Analog signals Digital data packets
Cost More expensive due to infrastructure Generally more cost-effective
Scalability Requires physical line expansion Easily scalable with Internet upgrade
Geographic Reach Limited by physical line availability Global reach with Internet access
Features Primarily voice calls, basic features Extensive features (video, messaging)
Mobility Limited mobility Highly mobile with Internet
 

Unified Communications Benefits

  • Increased Productivity and CollaborationUnified Communications makes a more productive workforce
  • Lower CostsNo hardware to buy, install, manage, upgrade or replace
  • Increased ReliabilityPurpose-built voice network for reliability
  • Simplified Scaling & ManagementUnified Communications scales according to the needs of any business
  • Business ContinuityEnsure you never miss an important phone call

All-in-one communications platform that goes wherever your employees need to go.

Unified Communications

Why Unified Communication is a Smart Investment

Unified Communication is growing fast, and it’s no wonder. There are many reasons businesses are ditching traditional telecom solutions for an integrated platform, including the return on investment. Learn how Unified Communication could benefit your business. 

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Why Upgrade to Cloud VoIP and Unified Communications?

Companies are trending towards using the cloud to elevate their telecommunication capabilities. Unified Communication is growing fast, and it's no wonder. There are many reasons businesses are ditching traditional telecom solutions for an integrated platform, including saving money, extra features, and for the return on investment (ROI). Gartner conducted cloud shift research and found that 41% of IT spending in 2022 occurs for cloud solutions. Gartner projects that percentage to increase to 51% by 2025.1

The highest percentage of businesses looking for a new phone solution do so because of the inability to scale telecommunications with their old system. Companies needing to accommodate growth by scaling their telecommunications and feeling that they need to replace their existing antiquated system are the two primary reasons for upgrading. Other reasons for transitioning to new communication services involve seeking a centralized telecom system with easy call routing.

A study conducted by Software Advice uncovered why businesses seek a new telecom system. The top six reasons display below in rank-order summary format.

 

Top Six Reasons Why Businesses Want a New Telecom System?

  1. Lack of scalability with existing systems
  2. Aging existing system
  3. Lack of PBX applications
  4. Lack of call routing
  5. Cost of the existing system
  6. Existing systems are too difficult to use2

 

The Cost of Transitioning to VoIP

Transitioning to a new telecom system saves money for most businesses. Transitioning to a new VoIP system without purchasing new hardware is the rule rather than the exception. Adam Rowe indicates in his article 13 Most Important VoIP Statistics for 2023 that, on average, businesses upgrading to VoIP telecom services can expect between 30 to 50 percent savings.3

A traditional business phone system costs $50 to $60 monthly per user. The average VoIP costs are $20 to $30 per user monthly for small businesses and $30 to $50 monthly per user for enterprises. The savings for cloud-based VoIP can be huge for companies transitioning to these upgraded services. Advances in technology continue to lower the cost of VoIP while increasing its functionality. The chart below displays some of the costs that VoIP telecom can save in business costs. When adding each of the different areas of international call savings, local call savings, operational cost savings, and monthly phone bill savings, the cost of using a telecom VoIP service is significantly less expensive than traditional systems.4

 

Cloud VOIP Cost Savings Chart

Cost Savings From VoIP

 

Most Desired Features of Cloud VOIP

Louie Andre, a market analyst for FinancesOnline, researched the features and benefits companies want in their telecom systems. The number one desired feature is the Find Me function to locate a specific person or department. The figures and chart below display some of his additional findings.5

 

Top 6 Requested VoIP Features

What VoIP Telecom Features Businesses Want

 

Unified Communications Solution

Modern business require telecommunications that combines the benefits of VoIP and unified communications into a comprehensive telecommunications solution. The best telecom solution is Elevate UC. This business VoIP service offers high-quality voice and video communications, data access, chat, conferencing, and a presence indicator. It seamlessly integrates desktops, phones, faxes, and tablets, allowing communications and data retrieval on the go from anywhere. This robust system comes with many features that modern enterprises and businesses demand. These features include messaging, video transmission, conferencing, team chat, team presence, file sharing, and software integrations. Information and company data are securely encrypted to protect sensitive company information. This system is scalable for any size business and saves money that is investable into other areas of your business. Call for a FREE demonstration and quote for your business—(801) 486-7435.

Fully Integrated, Highly Efficient and Easy to Use

 

All-in-one communications platform that goes wherever your employees need to go.

 

 

 

 

Footnotes