Elevate UC:
Cloud VoIP
Elevate UC – Integrate Your Devices
CLOUD BUSINESS VoIP SYSTEMS
TEAM COLLABORATION
SMARTER CUSTOMER ENGAGEMENT FORM ANYWHERE
PERSONALIZED INTERACTIONS
All-in-one communications platform that goes wherever your employees need to go.
Elevate UC
Who Needs Elevate UC Network Solutions?
Elevate Unified Communications (UC) offers Cloud Business Phone Services perfect for small and medium-sized businesses and enterprises needing an efficient, reliable, cost-effective cloud-based telecommunications solution. Elevate brings all your devices together to communicate seamlessly--desktop, desk phone, smartphone, and tablet. Cloud-based unified communications and collaboration services offer rich features such as call forwarding, voicemail to email, auto attendant, virtual faxing, and more. Elevate’s cloud-based architecture lets you quickly connect multiple locations without physical phone lines. Your business can scale quickly and easily as your company grows without investing in additional hardware or software. Elevate VoIP Services keep you connected with customers while saving money on traditional telecommunications costs such as long-distance fees and maintenance. Whether you are looking for a fully hosted solution or want to keep control of your telephony infrastructure, Elevate's business phone system has the features you need to keep your business connected.
Why Do Businesses Need Elevate Services?
Elevate UC offers businesses a range of advantages that traditional telephone systems cannot match. Cloud VoIP Phone Systems are more cost-effective than regular phone lines, saving you money on long-distance and international calls. VoIP also offers flexibility in terms of scalability; it’s easy to add or remove lines as needs change, which is especially beneficial for businesses that experience rapid growth or downsizing. Click the link to see the Top VoIP Services Advantages. Elevate Unified Communications (UC) VoIP also provides features like call forwarding, voicemail, conference calling, and video conferencing that help businesses operate more efficiently.
Why Unified Communications?
Many organizations and enterprises are looking for the Best Business VoIP Services to enhance their communications. Elevate UC brings synchronous communication tools together. Users define preferred channels (voice, text, or video) and devices (computers, desktop IP phones, or mobile). The Elevate VoIP system gives users a universal phone number that finds them wherever they wish. Incoming calls transfer between devices according to preprogrammed filters or rules.1 A key benefit of UC functionality is its integration with business information systems that connect with the company’s core business processes. Today’s average user confronts a host of communication devices and media, leading to anxiety over high complexity, failed business communications attempts, team collaboration friction, and lost time. A unified communications system combines IP infrastructure, communications media, channel integration, presence signaling, collaboration, and contextualization. This combination brings changes and improvements to distributed communications.2
Unified Communications as a Service (UCAS)
Elevate UC sells as a UCAS system. It is a fully integrated and comprehensive system, offering phone, chat, video, file sharing, contact center, and more. UCAS provides telecommunications over VoIP for better quality, more features, and less cost than traditional telecom services. It comes packaged at a flat per-user fee with unlimited local and domestic long-distance calling. Uptime service is highly dependable, with a 99.999% uptime service level agreement (SLA). Management of the system is simple, with a single user-friendly control panel. Preconfigured phones plug into any location with broadband networking connections. These remote desk phones operate similarly to any office phone but with more features. It provides remote access for everyone in the company, porting the same level of functions to every employee in your company.
An Integrated Telecom System
Elevate UC is a cloud-based VoIP phone system. It uses the voice over the internet for business and organizational communications. Elevate's cloud-based unified communication and collaboration solution combines voicemail, extensions, call routing, desktop calling, team messaging, and more – delivered through VoIP. Such a solution integrates into a single platform many communication devices, enabling your teams with the tools needed to collaborate and access data. It serves as a business collaboration platform. Unified communications technology provides companies with synergy for today's marketing and sales success. A cohesive telecommunications platform transforms voice and data between users into a fully integrated unified communications and collaboration system.
Integrated telecom services allow your company to experience better and faster service through intelligent routing of calls, chats, emails, and text messages directly to the appropriate employee on every occasion. Provide personalized interactions by automatically identifying callers and their needs, ensuring top-tier customer service. Elevate your customer support capabilities and enhance customer experiences with AI-powered workflows and insights. Seamlessly integrated with Unite, the Contact Center drives productivity and delivers superior customer interactions.
Desktop Telecom Integration
- Place, park, and transfer calls with just a click or two
- Call Flip feature moves active desk phone calls to the caller’s mobile devices
- On-screen indicator lets you know if your contacts phone is busy, before you call
- 90-day call history
- Unlimited local and long-distance calling
Mobile Telecom Integration
- All the most important features of your desk phone right on your mobile device
- Call Flip sends calls directly to your desk phone – without disconnecting your call
- Rings your desk and mobile phone simultaneously – no more missed calls
- Includes voicemail transcription, as well as, on-screen voicemail management
Video Conferencing &
Screen Sharing
- HD video conferencing eliminates unnecessary travel and empower teams to be more productive
- Screen share from your computer with team members in real-time, improving collaboration and decision making
File Sharing and Security
- Get the most current version of files from any device
- Secure and easy file sharing
- Integration with Windows File Server, Exchange Email, Active Directory, Outlook, Office, and Office 365
- Full control over files, users, and devices
40 Top Reasons to Use Elevate VoIP Services
- High reliability telecom services
- Redundant data centers on the East and West Coast of the U.S.
- Reliable connections maintain global communications
- Crystal-clear voice quality
- Scale up or down as needed according to the number of users or resources required at any given time
- Provides enterprise level services with over 40 calling features to any size company
- Lower infrastructure and operating costs
- Lower costs with no hardware to buy or install
- Provides 99.999% uptime service level agreement
- Offers business continuity functions for unforeseen emergencies, allowing call forwarding to maintain business contacts
- Enhanced business continuity to never miss a call
- Bypass local power outages with Elevate pushing to all user devices, hunt groups, or auto attendants
- Preconfigured phones make installation of the system as simple as plugging it into an internet port
- Increase productivity with better and easier communications between employees
- Increase collaboration for more efficient teamwork
- Seamless interaction between the office phone system and mobile devices
- Flexible communications on any device anywhere
- Screen sharing empowering collaboration for important projects
- Video conferencing for real-time collaboration
- Cloud storage to keep company documents organized and secure
- File sharing for company employees
- Elevate mobile app offers full business phone functionality to mobile devices
- Consolidate data and voice on one network
- Flat, per-user rates
- Unlimited local calling
- Unlimited long-distance calling
- Zero management costs
- Screen sharing
- Presence indicator to see whether a company contact is available, off-line, or on the phone
- Securely backup important files and share with remote teams
- WebFax transmits and receives documents
- Transcription auto attendant caller
- Windows file server
- Desktop app team chat
- Integrates mobile phones and computers
- Company telecom account receives centralized management
- Provides users hunt group
- Park inbound caller
- Provides secure access to file servers for office or remote employees
- Offers a robust corporate phone system
All-in-one communications platform that goes wherever your employees need to go.
Elevate Cloud – 3 Plans to Choose From
Elevate is highly scalable to meet the needs of individual businesses. It accommodates giant enterprises and small businesses. You can add as many users as needed and scale back the number of users when required. The system accommodates your business telecom needs. It is and essential collaboration tool and a full featured phone system with remote line key transfer capabilities. Your executives can easily monitor and manage Elevate VoIP from their desktops. Below are three separate tiers or service plans within Elevate to select. Each plan is customizable to your specific needs.
Elevate UC
Essentials
Elevate UC Essentials offers a comprehensive package tailored for efficient communication and collaboration. This package encompasses a Cloud PBX phone system with team chat, presence indicators, and fundamental video conferencing capabilities. Users can seamlessly connect via a desk phone, a mobile app, and a desktop app, fostering seamless interactions across devices. With support for up to 4 concurrent endpoints, this package ensures that small teams can engage in productive conversations. However, HD video panel participants are limited to 4, and meeting recordings are not downloadable under this plan. This service level includes video conferencing screen sharing.
Elevate UC
Pro
Elevate UC Pro presents an expansive communication and collaboration suite to elevate your business interactions. This package boasts a wealth of video meeting capabilities, accommodating up to 100 participants in HD (720p) quality, and offers unlimited meeting recording downloads, ensuring vital discussions are captured and shared. Users can take advantage of 5 desk phones along with mobile and desktop apps, encouraging seamless communication across diverse devices. Additionally, Elevate UC Pro integrates sophisticated cloud storage solutions, enabling efficient data management and retrieval for enhanced collaboration. This service level includes video conferencing screen sharing.
Elevate UC
Enterprise
Elevate UC Enterprise amplifies the communication landscape with a Pro package enriched by elevated meeting capacities and advanced third-party integration capabilities. Ideal for larger organizations, this package supports up to 200 online web participants and maintains a high-definition video panel of 100 individuals. Store and review downloadable and unlimited meeting recordings. The plan also includes five desk phones, mobile and desktop apps for extensive connectivity. Elevate UC Enterprise empowers businesses to seamlessly integrate with third-party tools, fostering a holistic communication ecosystem that drives productivity and collaboration to new heights.
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Elevate Cloud-Based Unified Communications Features
Elevate network services offer a range of features for businesses to improve their telecommunications and telephony operations. The design of the features targets the needs of businesses and other organizations like non-profits, education, and government, allowing them to enhance their communication processes. Elevate offers standard features that enable businesses to communicate effectively and efficiently.
The Elevate platform provides a centralized system that allows users to access all their communications from one place, meaning they can control phone calls, messaging, and video conferencing. The system integrates with other technologies like CRM systems, allowing sales, customer service, and technicians to access customer data to understand the customer’s needs quickly and offer a better service experience. Elevate is also compatible with many telecommunication devices, including mobile devices, tablets, and desktops, providing access where and when employees need it.
The Elevate Unified Communications VoIP Services offer various features that enable businesses to communicate more effectively and efficiently. Elevate’s features fall under two separate levels--the account and user levels. An example of an account-level feature is real-time analytics to help businesses understand their communications performance to facilitate process adjustments or employee training. Below is a breakdown of the features arranged by service level.
Account Level Features
- Centralized management of all locations
- Auto Attendant with a direct inward dial phone number
- Ability to configure up to 10 Hunt Groups
- Conferencing: 200 toll-free minutes/month
- Active directory integration for easy configuration of users
- Enable/Disable call recording
- Custom Hold Music & Greetings
- Hunt Groups
- Hunt Group Call Reporting
- Named Ring Groups
- Page all Phones
User Level Features
- Local phone number with unique extension
- Ability to have up to five endpoints
- Inbound/Outbound Caller ID
- WebFax
- Voicemail box with transcription services
- Elevate Mobile App & Desktop App
- Team Chat and Messaging
- GoMeet with up to 4 participants (30 with Elevate Pro)
- 2 GB per user ShareSync file share and backup (100 GB per user with Elevate Pro)
- Email and SMS notifications
- Busy Lamp Field / Call Presence
- Voicemail with Transcription
- Caller ID
- Inbound Caller Name
- Call Forward
- Call Hold
- Call Recording
- Call History
- Call Transfer
- Call Waiting
- 3-Way Calling
- Do Not Disturb
- Extension Dialing
- Configurable Ring Options
- Voicemail
- Call Park
- Transfer to Voicemail
- Speakerphone
- On-Hook Dialing
- Call Flip
- Conference Bridge
- Configurable Line Keys
- Remote Line Key
Elevate Hardware
Desktop Phone Systems
- Easy-to-use desk phone interfaces support a complete business phone system
- Rich audio quality, offering a clear voice for improved understanding
- Productivity features like call transfer, 3-way calling, call park, on-hook dialing, and more
- Pre-programmed computer desktop phones work seamlessly with Elevate VoIP
- Voicemail desktop phones are plug and play so that employees may use the phones anywhere there is an internet connection
- Choose between several Elevate UC phones
- Elevate phones systems include productivity features phones
- A single business phone number ports to multiple devices assigned to a user, forming a complete phone service for any employee
- Mobile devices seamlessly integrate with their associated desk phone system
Elevate Software
Desktop App
The Elevate UC Desktop App brings essential collaboration tools in one place to allow employees to see who is available, engage in video conference calls, share files, chat with colleagues, place and receive calls, and share screens – all from a single desktop application.
- Gain the flexibility to place and receive calls using your desktop application. You can use the call controller with your linked desk phone or use a softphone from your PC or Mac.
- See coworkers' availability, place a phone call, start team chat, and launch a video conference.
- With the Elevate UC desktop and mobile applications, you access your contacts, files, and conversations wherever.
Mobile App
The Elevate mobile application transforms your smartphone into a powerful collaboration tool, making team communications and customer connections while on the go easier than ever. After all, most sales take place with the client, not in the office. See who is available, chat with colleagues, and manage voicemails - anytime, anywhere.
- The Elevate phone app allows you to extend your business phone number and extension to your mobile phone so that you can receive and place calls on the go or even transfer calls from your desktop phone to your mobile device – seamlessly without interruption.
- Your full desktop chat history synchronizes with your Elevate mobile app, allowing you to reference data, previous conversations, actionable dates, and everything else you need at any time. Stay connected and continue conversations no matter where you are.
- The Elevate mobile app works on any mobile device with access to the internet, Apple or Android, phone, or tablet.
Video Conferencing & Screen Sharing
Elevate utilizes the GoMeet.com platform for an easy-to-use, reliable video collaboration tool named AnyMeeting. Sometimes, voice conversations are not enough!
- HD video conferencing eliminates unnecessary travel and empowers teams with remote members to be more productive.
- Elevate video conferencing allows you to meet with distant customers for quarterly updates and monthly reporting.
- Use the screen sharing function for virtual meetings, online demonstrations, comparison charts, graphs, dashboards, slide decks, site navigation, reports, and show and tell. Share your computer screen with team members in real time, improving collaboration, accelerating decision-making, and engaging feedback.
- Elevate AnyMeeting includes a conference dial-in number, and custom URLs for meetings
- Enhance morning scrums, project updates, webinars, marketing presentations, ad approvals, and team huddles. Conduct 1:1 meetings for performance reviews with remote employees. Host brainstorming sessions or whiteboard training, allowing notes and real-time comments or questions.
- Your company’s IT professionals can provide visual support to customers or remote employees.
- Conduct remote job interviews allowing the interviewee to present their portfolio or showcase their sales or presentation skills. Engage candidates in a test demonstrating specific skills or the ability to use certain tools.
- Provide customers with a product demo or sales presentation. Let them visualize a process or assembly of a complex product.
- Screen sharing allows for better engagement, participation, and collaboration.
Summary of Elevate Internet Telecom Benefits
- Elevate desktop app
- Elevate mobile app
- Video conferencing
- Screen sharing
- File sharing
- Security
Elevate Unified Communications Resources
Mobile App Downloads
Elevate telecom integrates with mobile phones for continuous access away from the office. Both Android and Apple apps are available. App download links are below:
Apple Elevate UC Download
Android Elevate UC Download
Elevate Desktop App
Manuals and Documents
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Elevate Unified Communications Brochure highlights the benefits of this business VoIP telecom system. - 9 Reasons Why Your Aging Phone System is Putting Your Business Success on Hold contains cloud VoIP solutions information.
- Elevate Advanced Hunt Groups provides information about telecom hunt groups functions.
- Elevate Business Cloud Communications highlights the advantages of this cloud-based telecom system for business.
- Elevate Contact Center AI provides a summary of the AI functions for Elevate UC.
- Contact Center Electronic Health Records Integration streamlines patient-employee communications.
- Elevate Email Threat Protection highlights email protection with AI Guardian.
- Elevate Equipment Layout Guide includes layouts, diagrams and equipment specifications.
- Elevate Mix and Match Service Plans includes Essentials, Pro, and Enterprise and two plans for Teams.
- Elevate Service Adoption Dashboard provides at-a-glance data visibility to act on communications adoptions trends.
- Elevate Toll Free Buckets contains information for toll free communications options.
Footnotes
- 1Riemer, Kai and Frößler, Frank (2007) "Introducing Real-Time Collaboration Systems: Development of a Conceptual Scheme and Research Directions," Communications of the Association for Information Systems: Vol. 20 , Article 17. Accessed 10 August 2023. aisel.aisnet.org/cgi/viewcontent.cgi?article=2600&context=cais
- 2Riemer, Kai, and Stefan Taing. "Unified communications." Business & Information Systems Engineering 1 (2009): 326-330. Accessed 11 August 2023. link.springer.com/article/10.1007/s12599-009-0062-3