Think of your absolute favorite babysitter from childhood. What did they do that made them so successful? Every babysitter was different—some were proactive, some were reactive; some made the best mac n’ cheese in the whole world and others may have started small stove fires while trying to heat up some water.
With Traditional IT Services, it is rare to have a service expert that knows the specific needs of your company. Oftentimes, you will work with someone who has been called and sent to work on a specific problem, but you most likely won’t see him or her again. Traditional IT Services operate on a much more reactive scale—if there is a problem, you will need to send for someone that can resolve it. However, finding someone who can actually address the need can turn out to be a chore.