MANAGED IT SERVICESDESKTOP CARE

Our Desktop Care is designed to remove the burden of resource-intensive and time-consuming management of your Windows and Mac desktop computers, by taking over the day-to-day troubleshooting, monitoring and maintenance, so you can focus on more pressing concerns. Our IT professionals are here 24/7 for answering questions and resolving issues related to your desktop computers.

Managed IT Services Desktop Care
Hardware & Network Troubleshooting
Microsoft and Apple Desktop Operating Systems
E-mail Applications and Web Browsers
Thin Clients and Virtual Desktop Infrastructure (VDI)
Microsoft Office and Other Leading Third-party Applications
Printer Installation and Support
Mobile Phones and Tablets

Full Problem Resolution & Expert Customer Service

 
Let us help you manage all your organization’s computers. With two great plans; our fully-managed Elite Desktop Care, and our Hours+ Plus Desktop Care, our experts can help you make sure your computers are always running properly.

 

In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. Without proper technical support in place, these problems can bring your business to an abrupt, potentially damaging halt.

 

Not every support issue can be called a catastrophe . . . until it prevents you from doing your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business. To do so, we’ve adopted a proactive approach to network monitoring and IT maintenance. Our help desk is a seamless extension of our remote monitoring platform; when you call to report an issue, there’s a good chance we’re already aware of the problem and are actively working to resolve it.

 

Our technicians receive regular training, coaching, and quality review to continuously sharpen their skills. They’re also backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery.
versus

Elite Desktop Care

  • Asset and Inventory Reporting
  • Scripting and Configuration
  • Desktop Preventative Maintenance
  • Product Support Team
  • 24/7 System Monitoring & Reporting
  • Anti-virus and Anti-spyware Management
  • Proactive Alert Generation and Remediation
  • Software Security & Remote Access Bundle

Hours+ Desktop Care

With Hours+ Desktop Care, we monitor your desktop computers, schedule preventative maintenance and notify you of any issues or updates that need attention. Support is included up to your monthly contracted hours, additional support hours are available on an hourly basis. This can be a great option for businesses that are not ready to commit to a fully-managed service.

Certifications

microsoft certified IT pro
microsoft certified IT pro
apple certified associate
apple certified associate
comptia a+
comptia a+
comptia network+
comptia network+
comptia security+
comptia security+
Six-Sigma-Green-Belt-200x122
Six-Sigma-Green-Belt-200x122
certifications microsoft office specialist
certifications microsoft office specialist
hdi certified support center manager
hdi certified support center manager
hdi certified support center director
hdi certified support center director
hdi certified support center analyst
hdi certified support center analyst
hdi certified customer service rep
hdi certified customer service rep
dell certified systems expert
dell certified systems expert
cisco certified
cisco certified
filemaker 10 certified developer
filemaker 10 certified developer

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