DOCUWARE CLOUD THE 3 PILLARS OF SUCCESS

software solutions

Security

Document Encryption
  • Documents are stored in file cabinets according to the Advanced Encryption Standard (AES), the US encryption standard for documents with the highest secret clearance level
  • Key length: 256 bits | 4096 bits for symmetric keys
Communication Encryption
  • TLS (SSL successor) encryption of data traffic
  • Additional security layers and features, e.g., HSTS to protect services against protocol downgrade attacks and cookie hijacking
  • HTTPS communication only
Data Separation

Strict separation between:

  • Customer data = DocuWare Organizations
  • System data = DocuWare System
Administrator Access
  • Only via special VPN by trained professionals
  • Actions are logged
  • No access to customer documents
Data Storage
  • Data centers in the EU and in the US: Data does not leave the according region
  • Mirroring files with 3 copies on different servers protects from accidental deletion
  • All documents are copied once a week to an additional data center in the same region
Security Audit
  • Frequent external and internal penetration tests
  • Detailed risk reporting and immediate issue resolution on provider side

Scalability

Hosting
  • Microsoft Azure platform (ISO 9001:2015; ISO 27017)
  • All documents are stored on the Azure Files service
Infrastructure
  • State-of-the-art technology based on PAAS solution
  • Infrastructure constantly available with industry-standard uptime over 99%
  • Multi-tenant architecture
Resources
  • Servers adjustable to the performance need
  • User number, storage, and workflows adjustable to the organization’s need
Integration
  • Flexible data exchange with on-premises or other cloud systems, such as synchronization with affiliates: hybrid cloud and multi-cloud
  • Integration with ERP, CRM, HCM and other applications and databases

Availability

Load Balancing
  • Distribution of the load across all available servers ensures a consistently high performance level of the system overall
Performing Adjustment

Reacting quickly and dynamically to fluctuating loads by:

  • Extending the existing servers
  • Adding entire servers
Auditing
  • DocuWare organizations can keep constant track of all their internal processes
  • Each document access and administrative operation can be audited
Monitoring and System Support
  • Automatic monitoring
  • Immediate automatic reporting of noticeable incidents
  • Constant performance controls
  • Regular complete functional tests
  • Real-time security analysis of telemetry data
  • Immediate action by system support: 24/7 availability
Microsoft Gold Certified
SAP Certified
HIPPA
AICPA
BLI
ISO 9001
German Tax Code
GoBD
Handels
ISO
ISOCEI
TransferofPersonalData